Refund policy

 

REFUND AND RETURN POLICY

Last updated: May 16, 2026

At diegoarenas.co we sell exclusively digital products (eBooks, guides, 
online courses, and downloadable materials). Due to the intangible and 
instant-delivery nature of these products, the following policy applies:

1. ALL SALES ARE FINAL — NO REFUNDS

All sales of digital products are final. Once payment is completed and 
access to the product is delivered (via download, access link, or 
credentials), no returns, exchanges, or refunds will be granted.

By completing your purchase, you expressly acknowledge and agree that:

- You receive immediate access to digital content.
- You voluntarily waive your right of withdrawal, in accordance with 
  applicable consumer protection regulations, including Article 16(m) 
  of EU Directive 2011/83/EU on Consumer Rights, Article 103.m of Spanish 
  Royal Legislative Decree 1/2007, and equivalent provisions in other 
  jurisdictions.
- You understand that digital content, by its nature, cannot be "returned" 
  once accessed.

2. EXCEPTIONS

We will consider exceptional cases only in the following situations:

a) Technical issue on our side: if a failure on our platform prevents 
   you from accessing the product you purchased, and we are unable to 
   resolve it within 7 business days from your report, we will issue a 
   full refund.

b) Duplicate charge: if you were accidentally charged more than once for 
   the same product, we will refund the duplicate transaction.

c) Unauthorized transaction: if you can prove the purchase was made 
   without your authorization, please contact us immediately.

To request a review of any of these exceptions, write to [YOUR EMAIL] 
within 7 calendar days of purchase, including:
- Order number
- Full name and email used at checkout
- Detailed description of the issue
- Screenshots or evidence (if applicable)

3. CHARGEBACKS

Initiating a chargeback with your bank or payment provider without first 
contacting us is considered a breach of these terms. In such cases, we 
reserve the right to:
- Permanently revoke your access to the purchased product.
- Block your access to future purchases on diegoarenas.co.
- Pursue legal action to recover funds plus associated costs.

We always prefer to resolve issues directly. Contact us first.

4. CONTACT

For any refund-related matter:
Email: hello@diegoarenas.co
Response time: 48-72 business hours.